The Cloud strikes again….

The Cloud: I talk with many clients and potential clients. I meet with business leaders at various events and meetings. “The Cloud” is a topic that comes up all the time. Generally speaking, the business leader is talking about being encouraged to put all their infrastructure in “The Cloud” and how that would save them huge up front hardware costs in favor of a monthly operational expense charge. Over the years, I have cautioned leaders that, while the Cloud has some obvious advantages, there are other factors that must be considered before taking the plunge and placing the lifeblood of their organization (their data) in someone else’s care. There are applications where the Cloud makes sense and others where it just doesn’t. There are a lot of myths and misconceptions on what the Cloud is and what it isn’t. We can help make sense of what would work best for your organization. We are our client’s trusted advisors on all matters IT related. I thought this article highlights some of the perils associated with putting all your eggs in one basket. Enjoy the read…. Kaleb  ...

Beware of New Phishing Attempt Stating Your O365 Account Will Be Deleted!

For our Office 365 Clients, this hacking effort poses a threat to the security of your network. Please consider sharing this with your teams ASAP! https://www.bleepingcomputer.com/news/security/phishing-email-states-your-office-365-account-will-be-deleted/ As always, we are here if you need us. To submit a ticket, question or concern: email us at ens@eaglenetsolutions.com or phone at 603-782-0700 (option 1 for the Help Desk). The Eagle...

Better Safe Than Sorry – Be Vigilant!

Over the years, our Help Desk gets a fair amount of calls from our clients that had been scammed by someone claiming to be Microsoft or some other competent support entity. It can happen a variety of ways. The most common way is browsing and an image flashes, often with a voice warning you that you have a virus and to call such and such a number to resolve it. It may ask you to click a link, which could deliver a virus to your computer. If you call them, they may ask for a credit card for prepayment, but could also offer to “fix” it for free, but install ransomware to force you to pay later or lose your data. Sometimes, they call you on the phone and say that this is the IT department and to go to a website so they can remote in and fix something. I had one such call on my cell phone a few years ago and I had some fun with them for a while. So when we recently hired a new person at Eagle and he called upon a client whose laptop fell off our antivirus radar, I was elated to hear the conversation just down the hall where our client questioned the authenticity of the call. He asked for our company name and number and said he would check it out and call back. I was so thrilled, I sent an email to his manager and said that this was great to hear. Our Tech even used the name of his manager, who he did check with first to...

Good Advice: “Avoid smothering it with a pillow.”

Windows is updating… And the next thing it says is to not turn off your computer. So here you are putting your life on hold while your computer appears to be doing nothing for quite some time. Maybe you really need to get to work and have deadlines to meet. There isn’t an easy out when the computer is updating the operating system and some of the Windows 10 updates are pretty hefty. It is true that we could install Windows 10 on a new hard drive more quickly than some of these cumulative updates take to install and we have had many calls about this in the last few months. The quickest way to see your friendly Eagle Technician at your desk is to shut it off or unplug it. It will usually damage the operating system and require a reinstall. Yes, we know how it happened. Here at Eagle headquarters, we refer to it as “smothering it with a pillow.” Letting the update run the course might take some time, but it almost always completes eventually. We have seen some updates take up to 2 hours depending on the age and speed of the computer, which is a good reason to refresh your hardware on a regular basis. Time is money, and slow computers cost more and more in the long run. Another scenario is that it’s the end of the day and you want to leave as soon as possible. You click Start and the only option is to “Update and shut down.” How frustrating! If you have a desktop you don’t plan on taking home,...

Are Firewall Subscriptions Really Important or Necessary?

Have you updated your firewall subscription lately? There was a time this was not an option, such as when you bought your first router (right after you canceled your dial-up connection for internet access). There were not as many online threats back then. A virus was more of a nuisance, but now an errant click has the potential to lock your company files and stop your business in its tracks while your files are restored from a backup…if you have one. Backup is the final defense in a disaster recovery or ransomware situation, unless you want to give hard earned bitcoins to a criminal and hope they are honest. Antivirus is another method, but it is more reactive and is not always up to date because antivirus companies have to make an antidote to a threat when it is discovered. Internet threats are in abundance and it’s not very likely that a hacker is singling your company out. Hackers have automated the process by creating harmful apps or attachments that just find their way to you. They compromise a resource, such as a server that someone left vulnerable because they didn’t have a professional IT firm to protect it, and it silently pushes out viruses and ransomware to it covers the tracks of the bad guy. If “Virus A” goes into the wild and causes harm, you can be assured that the original variant of the virus will not look the same a day or two later. I recently watched a presentation put on by SonicWall that showed how a SonicWall firewall with Advanced Threat Protection could identify a...