Protect

your network and vital infrastructure with our solutions and support

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Operate

confidently knowing your systems are under our watchful care

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Grow

your business and team with affordable solutions and guidance to support your long term objectives

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Providing comprehensive IT Support to small-medium sized businesses throughout Northern New England.

Protect

Server, Network & Workstation Back-Up

Anti-Virus Protection

24/7 Monitoring

Operate

Server Monitoring, Optimization & Management

Network Monitoring & Management

Workstation / Device Monitoring & Management

Professional IT Support (remote & on-site)

Grow

CIO Services & Consultation

Hardware Ordering & Installation

Infrastructure Planning, Design & Implementation

Eagle Network Solutions provides IT Support Services including Break/Fix Support, Help Desk Services, Managed Services, Products, CIO Consulting, IT Project Management, Cloud Computing Solutions and Data Back-Up to businesses and non-profit organizations throughout Northern New England.  Our support is designed to help you protect, operate and grow your infrastructure to facilitate organizational success.

Key indicators that you may need our services:

 Are you growing too large for the in-house “expert”?

Many small businesses have an in-house go-to person that helps with all things computer related. This works in the beginning. It’s cost-effective and easy. Usually, the in-house expert has a primary role in another capacity and helps out when someone needs desktop support. Soon, it grows to be too much for that individual both in time requirements and skills needed. As the business grows more complex, mistakes and costly downtime occurs more frequently and frustration sets in amongst the team and leaders. Customers feel the impact.

Is hiring or maintaining a full-time staff to cover your business cost-prohibitive?

In order to maintain an in-house department, the skills needed to support your business extends far beyond a desktop support person. Knowledge of server management, data recovery/ back-up solutions, 24×7 monitoring of network and server hardware and availability when something goes wrong typically means hiring multiple people with different skill sets and salary grades. This is a very costly endeavor for most small to medium sized businesses. Managing and leading that team after they are in place is another consideration.

Do you need someone you trust to help guide your business on network infrastructure planning?

As businesses grow, planning for capital expenses and investing in the right infrastructure becomes increasingly more important and more challenging to your business leaders. Your business needs a trusted advisor (a CIO) to provide input and guidance on the direction to support your technology needs.

Does the technology pose a threat to your ability to grow?    

Your organization has reached a size where a major, unexpected outage resulting in downtime could lead to devastating losses for your business. 70% of businesses who suffer a serious data loss are out of business within 2 years. New viruses, cyber-attacks and data disasters pose a serious threat to your brand and reputation.

Do you need extra help when it comes to IT projects and initiatives?

Your existing IT team needs added support during peak times but hiring another person isn’t financially viable.

If any of these business indicators sound familiar or describe the current state of your world, we would appreciate an opportunity to talk with you about how we can help.

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Localized Support

We are locally owned and operated. Our experienced team of Network Engineers and Technical Specialists are positioned throughout Northern New England. We live, work and play in many of the same areas you do. Our clients have told us over and over how much they appreciate working with a local team because they know we can be there quickly and communications just seem to flow smoother, leading to quicker results with less frustration.

Managed Services, Cloud Computing

Better Safe Than Sorry – Be Vigilant!

Over the years, our Help Desk gets a fair amount of calls from our clients that had been scammed by someone claiming to be Microsoft or some other competent support entity. It can happen a variety of ways. The most common way is browsing and an image flashes, often with a voice warning you that you have a virus and to call such and such a number to resolve it. It may ask you to click a link, which could deliver a virus to your computer. If you call them, they may ask for a credit card for prepayment, but could also offer to “fix” it for free, but install ransomware to force you to pay later or lose your data. Sometimes, they call you on the phone and say that this is the IT department and to go to a website so they can remote in and fix something. I had one such call on my cell phone a few years ago and I had some fun with them for a while. So when we recently hired a new person at Eagle and he called upon a client whose laptop fell off our antivirus radar, I was elated to hear the conversation just down the hall where our client questioned the authenticity of the call. He asked for our company name and number and said he would check it out and call back. I was so thrilled, I sent an email to his manager and said that this was great to hear. Our Tech even used the name of his manager, who he did check with first to...

Good Advice: “Avoid smothering it with a pillow.”

Windows is updating… And the next thing it says is to not turn off your computer. So here you are putting your life on hold while your computer appears to be doing nothing for quite some time. Maybe you really need to get to work and have deadlines to meet. There isn’t an easy out when the computer is updating the operating system and some of the Windows 10 updates are pretty hefty. It is true that we could install Windows 10 on a new hard drive more quickly than some of these cumulative updates take to install and we have had many calls about this in the last few months. The quickest way to see your friendly Eagle Technician at your desk is to shut it off or unplug it. It will usually damage the operating system and require a reinstall. Yes, we know how it happened. Here at Eagle headquarters, we refer to it as “smothering it with a pillow.” Letting the update run the course might take some time, but it almost always completes eventually. We have seen some updates take up to 2 hours depending on the age and speed of the computer, which is a good reason to refresh your hardware on a regular basis. Time is money, and slow computers cost more and more in the long run. Another scenario is that it’s the end of the day and you want to leave as soon as possible. You click Start and the only option is to “Update and shut down.” How frustrating! If you have a desktop you don’t plan on taking home,...